The new ‘Iceberg’ emergency room wing is the latest hi-tech addition to GSD’s San Raffaele University Hospital in Milan. Covering an area of 36 thousand mq the state-of-the-art structure contains a highly specialised accident and emergency centre that will also become the new teaching hospital of the San Raffaele Vita-Salute University.
The hospital is now equipped to cope with a flow of over 70,000 patients per annum in need of emergency treatment and surgery. With over 60 clinical specialisations offering 1,300 beds to patients the San Raffaele University Hospital is one of the most important hospital structures in Italy.
The rationale
The rationale behind this new addition to the hospital is to create a specialist surgical pole that is able to provide expert treatment and care to accident and emergency patients. The building represents a tangible change in the management of emergency care as it puts technology and resources at the service of the patient - mirroring the GSD “patient-centred care” philosophy. This technological infrastructure will allow for a more “humane” experience through the effective and efficient exchange of information between doctor and patient. By allowing teams of surgeons and specialists to reach patients within a single structure, this means that it is no longer the patient who is moved between wards thus making the treatment and recovery process more comfortable. Furthermore, the clinical path of patients is highly technological and uses applications that will allow family members and medical teams to monitor information on mobile phones such as visits, times and directions for hospitalisation. Family members will be given a code, thanks to which they can understand in real time where the patient is in the hospital structure, from entering into surgery or to a surgical operation in progress and even at the moment the patient comes round from anaesthesia.
